How Can I Complaint to Asiana Airlines?

How Can I Complaint to Asiana Airlines

A South Korean airline with its main office in Seoul is known as Asian Airlines. Its domestic hubs are at Gimhae international airport in Busan and Gimpo international airport in Seoul, as well as its international hub at Seoul’s Incheon International Airport. 

A Complete Guide Regarding How Can I Complaint to Asiana Airlines?

I recently had a rather disappointing experience with Asiana Airlines during my recent flight. Despite booking my tickets well in advance, I encountered multiple issues during the entire journey. Firstly, the check-in process at the airport was chaotic and disorganized, leading to long queues and unnecessary delays. Secondly, the in-flight entertainment system was faulty, and the cabin crew seemed indifferent to the passengers' concerns.

You can file your Complaint to Asiana Airlines by following ways:

  • Go to their official website. 
  • Go to the bottom of the page and click on the option “Help”.
  • You can choose how you want to file a complaint to Asian Airlines.
  • You can contact customer care at 1-888-649-0391 or 1-800-227-4262 and file your complaint
  • You can email the airlines at, and they will get back to you soon with the solution.
  • In the FAQ section on the website, go to the bottom of the page and find the option “Start Chatbot Service” and tell them about your complaints regarding Asian Airlines.

Complaining to Asiana Airlines Through Email

You can file your complaint to Asiana Airlines by mailing them the issues you have regarding the airlines or if you are facing any trouble while traveling or lost your belongings when you previously traveled with the airlines. You can contact customer support or send an email regarding the issue at, and they will get back to you as soon as possible.

Complaining Asiana Airlines Through Chat

Another way to Complaint against Asiana Airlines is to reach them through their chat service. 

In the FAQ section on the website, go to the bottom of the page and find the option “Start Chatbot Service” and tell them about your complaints regarding Asian Airlines. It would help if you were patient while filing your complaint to Asiana Airlines. They might ask you to be on hold, or you should wait for the reply patiently. Only then will they be able to resolve your issues and can provide you with great services.

What are Asiana Airlines Customer Service Hours?

Asiana Airlines Customer Service provides 24-hour service, seven days a week. So you can call them free from your comfortable time zone and tell them about your issues with the airlines. They will provide you with the best services.

How Do I Contact Asiana Airlines Customer Service?

While planning your travel with Asiana Airlines or having problems with your previous flight, you can contact Asiana Airlines customer service by visiting their official website at Go to the bottom of the page and tap the “Contact Us” option. From there, you can give them a call or directly call them at the number above and tell them all your queries about the airlines.

Can Another Person Travel With My Reservation?

The reserved passenger’s name can not be changed. The passenger’s real name is used to make reservations for airline tickets. When a passenger’s name changes, the original reservation must be canceled and a new one issued in the new passenger’s name. You can make small changes to your name, like date and travel time, but the airline does not allow another person to travel under your name.


While choosing Asian airlines as your traveling partner, please do not forget to read all the terms and conditions the airlines provide on their official website. If you face any problems regarding your flight, please feel free to contact customer support, or you can email them at the information given above.

Also Read: China Southern Airlines Cancellation Policy

Frequently Asked Questions

Ans. To contact Asiana Airlines customer service, simply dial their customer service number at 1-888-649-0391 or 1-800-227-4262. This hotline is available to assist you with any inquiries, reservations, or concerns you may have. It's the quickest way to reach out for support or information regarding your travel plans with Asiana Airlines.

Ans. Asiana Airlines' ticket refund policies may vary depending on the type of ticket purchased and the fare rules. Generally, refundability is determined by the fare class chosen at the time of booking.

Ans. Yes, Asiana Airlines does offer services in English. They provide English-speaking staff and offer in-flight announcements, safety instructions, and entertainment options in English to cater to international passengers, ensuring a comfortable and convenient experience for English-speaking travelers.

Ans. Asiana Airlines' baggage allowance policy may vary depending on your ticket type and route. Generally, for international flights, economy class passengers are allowed one checked bag of up to 23kg (50lbs) and one carry-on bag.

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