How To Contact Etihad Airways Special Assistance?

How To Contact Etihad Airways Special Assistance

One of the two main airlines in the U.A.E. is Etihad Airway, a national carrier for the United Arab Emirates (the other being Emirates). The company headquarters are based in Khalifa City near the airport in Abu Dhabi. It is the second largest airline after Emirates U.A.E. Etihad, which means "union" in Arabic. To contact Etihad Airways Special Assistance while needing special assistance for yourself or your loved ones, you can contact them at 1 (877) 690-0767 or 1-888-649-0391 (No Wait Time). Tell them you need special assistance, and they will do their best to assist you and provide the solutions accordingly.

How To Book Assistance In Etihad?

To book your assistance in Etihad, please read the following steps carefully.

  • Visit the official page of the airlines.
  • Go to the booking option and start with the details of your destination.
  • When you will be filling in the details, make sure you add the assistance that you require in the required box.
  • Before leaving for the airport, contact the airline’s customer staff at 1 (877) 690-0767 or 1-888-649-0391 (No Wait Time) and inform them about your special needs.
  • Reach at least 4 to 5 hours before your scheduled flight.
  • In case you have forgotten to add special assistance while booking your ticket, then you can visit the airline’s support counter at the airport, and you can ask for help from them.

How Do I Request For Wheelchair Assistance On Etihad Airways?

To request wheelchair assistance on Etihad Airways, you can follow these steps:

  • While booking your flight with Etihad Airways, do not forget to add the wheelchair to it.
  • If you have already made your reservation but didn't specify needing a wheelchair, contact Etihad Airways Customer Support at 1 (877) 690-0767 or 1-888-649-0391 (No Wait Time) directly.
  • Give clear information about your needs when you ask for wheelchair assistance. For example, if you want assistance at the airport of departure, during layovers, or upon arrival. 
  • On the day of your flight, arrive at the airport 7 to 8 hours before your scheduled flight.
  • When you arrive at the airport, let the airline employees know you require a wheelchair.

How Can I Contact The Etihad Customer Service?

To contact Etihad Customer Service, please read the ways mentioned below:

Via the airlines' customer support:

  • Dial 1 (877) 690-0767 or 1-888-649-0391 (No Wait Time) to get in touch with Etihad Airways Customer Service.
  • Follow the IVR carefully, as you do not want to repeat the options.
  • Press 1 to get additional information about the status of your flight.
  • Press 2 to alter any tickets that have already been bought.
  • Press 3 if you have any queries regarding your luggage.
  • Press 4 to get in touch with an airline agent.
  • Press * to get back to the main menu.
  • Pressing the # key will end the call.

Get help at the airport:

  • Arrive at the airport before your flight to speak with the airline's staff.
  • For tickets or assistance with your order, visit the Etihad Airways support desk.
  • You will be assigned an agent who will help you with your queries.
  • Inform the agent of any needs or questions, and they will do their best to assist you.

Via the airlines' social media handle:

You can contact Etihad Airways’ support staff via their social media handle. You can send your queries through their Facebook, Instagram, and Twitter accounts.

Via the airlines' email address:

If you are more of a writer or you are unable to reach the airline via phone, you may send an email to the airline’s customer support at Please send a single mail including all your issues and queries, and send it with a valid email address. They might take 7 to 8 days to respond to your mail, so be patient while waiting for the airline's staff to respond.

Can I Request Etihad Airways For Medical Assistance?

Yes, you can request medical assistance from Etihad Airways. If you have specific medical needs or require special assistance during your flight, it's advisable to inform the airline in advance when booking your flight or as early as possible. Etihad Airways provides medical assistance to passengers, but it's essential to communicate your requirements clearly to ensure they can make the necessary arrangements to accommodate your medical needs during your journey.

How Do I Talk To A Live Person At Etihad Airways?

There are many ways to contact a live person at Etihad Airways. You can contact them via their contact number as mentioned above, you can send them an email, you can send them a message on their social media accounts, or you can simply visit the airport and ask for their assistance. Tell them all the issues that you have, and they will do their best to assist you and will provide the best solutions accordingly.


Please read all the terms and conditions provided by the airlines before you plan or cancel your booking with the airlines or in case you need special assistance with the airlines’ staff. For further details, please reach the airlines' customer staff at the information provided above.

Frequently Asked Questions

Ans. When you need special assistance at the airport, it's essential to plan ahead for a seamless journey. First, contact your airline at least 48 hours before your flight, as this allows them to make the necessary arrangements. Specify your requirements, whether it's wheelchair assistance, mobility aids, or dietary needs. Arriving at the airport with extra time is crucial to ensure a stress-free experience. Upon arrival, identify yourself to the airport staff, who are trained to assist travelers with special needs. They will guide you through check-in, security, and the boarding process, making your airport experience as comfortable as possible. With careful planning and communication, you can enjoy a smooth and worry-free travel experience.

Ans. Yes, Etihad Airways provides wheelchair assistance free of charge to passengers with reduced mobility. They are committed to ensuring a comfortable and accessible travel experience for all passengers. To request wheelchair assistance, it's advisable to inform the airline in advance during the booking or at least 48 hours before your flight.

Ans. To contact Etihad Airways customer service, simply dial their dedicated number, 1 (877) 690-0767 or 1-888-649-0391 (No Wait Time). This toll-free hotline will connect you with their support team, where you can get assistance with bookings, reservations, flight information, or any other inquiries related to your travel with Etihad. For added convenience, this number is available 24/7.

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