How To Claim Lost Baggage At Lufthansa?

How To Claim Lost Baggage At Lufthansa

Deutsche Lufthansa AG, better known as Lufthansa, is Europe's largest Airline and a leading aviation company with a global presence. Both Lufthansa's registered office and corporate headquarters are in Cologne. The principal operations base, known as the Lufthansa Aviation Center, is located at Frankfurt Airport's primary hub, and Munich Airport's secondary hub is home to a secondary Flight Operations Centre.

Employees of the erstwhile Deutsche Lufthansa, which had been ideologically affiliated with the government of Nazi Germany and dissolved after World War II, formed the business as Luftag in 1953. By adopting the Lufthansa name and emblem, Luftag carried on the established branding of the German national airline.

If the passengers who traveled with Lufthansa lost their baggage during the prior trip, they could report this issue to the customer service team. In this article, we have informed you entirely about what to do when you lose your baggage at Lufthansa Airlines.

What Happens When Lufthansa Loses Your Luggage?

The travelers must wait at least 20 days if the baggage needs to be included or completed. If the concerned Airline is still looking for the missing bag within 20 days, they will assume it is lost baggage. And if Lufthansa Airline loses its baggage, passengers should submit the baggage receipts and list of the items carried in the lost luggage after 21 days. Snapshots of the accepted items or belongings could be summed up to simplify the process.

Does Lufthansa Compensate For Lost Luggage?

Yes, Lufthansa Airline pays back for the lost luggage, but passengers need to submit a claim to get compensation after 21 days of the lost luggage. Lufthansa recognizes the inconvenience caused by lost luggage and strives to compensate affected passengers according to the regulations outlined by the Montreal Convention. Passengers are encouraged to familiarize themselves with Lufthansa's policies and take necessary precautions to minimize the risk of lost luggage while traveling.

How Do I Contact Lufthansa About Lost Baggage?

If any passenger confronts inconvenience due to the lost luggage, he must contact the airline customer support service agent in most cases.

Dial 1 (516) 738-4422 or 1-888-649-0391 (OTA); connecting the call with the representative will take some time. Once your call gets associated with the agent, you should kindly share the details of your lost luggage, like luggage check-in receipts and snapshots of your carried items or belongings. These snapshots make the luggage-finding process much more straightforward for the agents. 

How Can I Claim Lost Luggage At Lufthansa Airlines?

To initiate the claim request of the lost baggage, the passengers must report the Baggage Irregularity Report with the customer service of Lufthansa within seven days of the arrival of the expected flight. The Lufthansa Property Irregularity Report (PIR) number is a distinctive code that tracks your lost or damaged baggage.

Follow the below-mentioned steps to claim the lost baggage at Lufthansa:

  • Passengers can report the issue either at the Lufthansa Baggage Counter at the Airport or Lufthansa Customer Service Counter at the Airport. 
  • Customers can also use the contact form to file complaints of lost baggage which is available on the official website. 
  • Please visit the official website of Lufthansa Airlines. 
  • Now, tap the "Contact Us" Icon to see the contact form and other contact ways. 
  • Click on the contact form link to share the details like last journey details, attach proof, and lost baggage receipts. 
  • Then submit the document.

How Long Does It Take Lufthansa To find Lost Baggage?

Agents at Lufthansa Airlines always try their best to find the mishandled bag and return it to the passengers. The Airline often attempts to figure out almost 80 % of lost baggage within 36-48 hours and return it to its right owners without any damage.

How Much Does Lufthansa Pay For The Delayed Baggage?

According to the U. S. Department of Transportation, you are entitled to compensation for reasonable incidental expenses incurred because of the delayed baggage.

Lufthansa issued guidelines under which clothing substitutes and toiletries cannot be reimbursed for lost baggage. The Airline pays back the lost luggage to the passengers at approximately Euro 1500 to recover the customer's loss. Costly items such as money, jewelry, and laptops are not included in the liability.


Claiming lost baggage can be a stressful experience, but Lufthansa is committed to assisting passengers in recovering their belongings. By following these steps and staying in contact with the appropriate departments, you can increase the chances of locating and claiming your lost baggage successfully. I hope you find this article useful.

Also Read: How Do I Contact Emirates About Lost Baggage?

Frequently Asked Questions

Ans. To make a claim for lost luggage, start by notifying the airline immediately at the airport's baggage claim office. Fill out a lost luggage report with as much detail as possible. Keep your baggage claim ticket and collect contact information for the airline's customer service. Be patient, as the process may take some time. Keep all documentation, like boarding passes and receipts, for a smooth claim process. Airlines have guidelines for compensation, which may vary. It's essential to stay in contact with the airline throughout the claim process to ensure a successful resolution.

Ans. If you find yourself waiting for lost luggage, the standard practice is to exercise patience for up to 21 days. Airlines typically dedicate this time to locating and returning your belongings. During this period, you can stay informed by tracking your claim status and ensuring all relevant details are provided. Should your luggage remain unaccounted for after this timeframe, it's crucial to reach out to the airline's customer service for further assistance. Your satisfaction and prompt resolution are of utmost importance to them.

Ans. Yes, Lufthansa offers compensation for lost luggage. If your baggage is lost during your journey with Lufthansa, you can file a claim with their customer service. They will investigate the matter and reimburse you for your lost items, up to a certain limit. It's essential to report the loss immediately and provide the necessary documentation to expedite the process. Lufthansa aims to ensure a hassle-free travel experience for its passengers by providing this compensation for lost luggage.

Ans. To contact Lufthansa regarding baggage claims, you can reach their lost baggage service at 1 (516) 738-4422 or 1-888-649-0391 (OTA). If you've experienced issues with your luggage, this dedicated phone line is your direct link to Lufthansa's baggage specialists. They can assist you in filing a claim, tracking your lost baggage, or resolving any related concerns promptly and efficiently. Your convenience and peace of mind are their priority.

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