Air Canada Cancellation Policy

Air Canada Cancellation Policy

Air Canada's customer service phone number is 1-888-247-2262 or 1-888-649-0391 (OTA), where you can cancel your flight. You can reach this number 24 hours a day, seven days a week, toll-free. To ensure that passengers understand their rights and options when they cancel a flight, Air Canada has a clear cancellation policy. Air Canada offers passengers the option of canceling their flights and receiving a refund or rescheduling them without additional charges.

If you want to cancel your Air Canada flight, you must be aware of certain restrictions, fees, and conditions. When a flight is canceled, refunds are only available if the ticket was purchased directly from the airline or a certified travel agency. If the ticket was purchased through a third-party platform or reseller, refund policies may differ. Before making any cancellation with Air Canada, you should learn the terms and conditions to cancel your flight. Read below to learn more about the Air Canada Cancellation Policy. 

What is Air Canada's 24-Hour Cancellation Policy?

  • You have 24 hours after purchase to cancel your reservation without a cancellation fee. However, Air Canada requires that you cancel your flight at least seven days before your scheduled departure date to qualify for a full refund.
  • Certain weather conditions or disruptions might prompt the airline to limit passenger travel. This is governed by government regulations.
  • To avoid missing any deadlines, consider purchasing your tickets in advance. Even if your travel agency processes the transaction on time, the ticket number might not get generated.
  • If you don't board your flight, the airline may cancel your travel funds. Passengers are not entitled to a refund unless otherwise specified on their itinerary.
  • Missing check-in 45 minutes before departure for flights within the USA and Canada will prohibit you from boarding your flight.
  • To check in for your flight, ensure you're there at least 90 minutes before departure. Not following this guideline may result in losing your reservation and any funds paid for the flight.
  • You can request a refund if you were affected by Air Canada's flight cancellations.

How Do I Contact Air Canada Within 24 Hours?

You can contact Air Canada 24 Hours by simple methods. Dial 1-888-247-2262 or 1-888-649-0391 (OTA) and get connected with Air Canada Customer Service. For more methods, read below:

Connect By Phone:

This is the easiest and most suitable way to contact Air Canada Customer Service. They are available 24/7 to assist their passengers. Below are some of the steps you can use to contact their agent through phone:

  • Call the Air Canada Airlines customer service number 1-888-247-2262 or 1-888-649-0391 (OTA)
  • You'll be connected to an automated speech system.
  • Press 1 to make a reservation.
  • Press 2 to cancel your reservation. 
  • Press 3 to get a refund for your canceled ticket.
  • Press 4 to learn about their pet rules.
  • Press 5 to connect with an Air Canada Airlines representative.

Connect By Live Chat:

Air Canada Airlines customer service offers a Live chat option on their official website. To access the Air Canada Airlines live chat option, follow these steps:

  • Visit Air Canada airline's official website and look for the 'contact us' link.
  • Once you reach the contact page, look for the mini chat cloud. 
  • Click on the chat cloud. 
  • After you complete the auto-generated chat instructions, the agent will connect with you over chat. 
  • After the conversation, you should submit feedback about your chat experience.

Connect By Social Media:

Passengers can also contact Air Canada Airlines through their social media channels. You will receive posts and stories about various deals and offers ongoing. The airline has a presence on Facebook, Twitter, and Instagram. Passengers can send a direct message to the airline's social media account, and they will reply. Below are their social media links:

Connect By Email:

Emailing Air Canada Airlines customer service will allow you to share your query-related documents. You must fill out the travel details in your email by tapping Send that email, and within 24 hours, customer service will revert you. 

Connect At Airport:

Customer service personnel or airport check-in agents can provide valuable insight on how you can check in at the airport and check out. You can visit the Air Canada customer service desk, where you will get all the information you need about your traveling journey. 

Connect Through Air Canada Mobile Application:

You can also download Air Canada Airlines official mobile application on your Android or IOS mobile from the Play Store or the Apple Store. After downloading it, visit the sales and deals section. You will find many options there. Ask them whatever issue you are getting. 

How Can I Speak To Air Canada?

To reach Air Canada Airlines customer service, several methods are available for your convenience. You can use the phone call method, live chat option, email address or your social media accounts. Read below to know about it:

Via Phone:

Contact Air Canada Airlines live agents by calling 1-888-247-2262 or 1-888-649-0391 (OTA). If you would like to make new reservations, modify existing reservations, or request a refund or cancellation, you can quickly contact Air Canada Airlines Customer Service by phone. 

IVR Procedure to get a live person at Air Canada Airlines customer service:

  • Call on Air Canada Airlines customer service at 1-888-247-2262 or 1-888-649-0391 (OTA).
  • Press 1 to choose a language.
  • Press 2 for booking a new flight and ticket.
  • Press 3 to choose a seat assignment.
  • Press 4 to find information when a flight is set to fly by 48 hours.
  • Press 5 for other services and hold time.
  • Press 6 to book tickets at the last minute and get the latest discount offers.
  • Press 9 for speaking to a live person at Air Canada and staying on call till it connects.

Contact Air Canada Airlines via Live Chat:

It is one of the fastest and most effective ways to get in touch with Air Canada Airlines. The customer service representative will help you in solving all your queries. To start the Live Chat with Air Canada, follow the instructions described below:

  • Open the official website of Air Canada.
  • Drop down the page and click on the Contact Us option under the Customer Support tab.
  • On the next page, you will see the message icon. Click on that.
  • Select the language as per your need.
  • Tap on the start chat option.
  • It will provide the options. You can choose from the given options or write your message in the box.
  • Press the send option.
  • The virtual assistant will soon connect you with the representative.

Via Email Support:

Air Canada Airlines representatives can also be contacted via email. You can submit an email request using the online complaint form on the site. Please read and find out how to do so below:

  • Visit Air Canada's official site.
  • Further, visit the "Contact Us" section.
  • Find the complaint/feedback form.
  • From the scroll-down menu, select the reason for your complaint.
  • To send your email query, click the submit button.

Via Social Media:

If you are trying to contact the representative by dialing the Air Canada Phone Number, the call may not connect due to network issues. You can use social media to contact them. Below are their social media links:

Also Read: Japan Airlines Cancellation Policy

Also Read: Turkish Airlines Date Change Policy

Also Read: Air France 24-Hour Cancellation Policy


The cancellation policy at Air Canada provides customers with an option when canceling flights. Depending on the fare type and the reason for the cancellation, customers can request a refund or travel credit based on their fare type. Air Canada issues refunds in a timely manner, and special requests are considered under certain circumstances.

Frequently Asked Questions

Ans. Air Canada will cancel any purchased ticket and provide a full refund without penalty up to 24 hours after purchase. Beyond 24 hours of purchase, a non-refundable ticket offers no options if an unexpected medical emergency or other unforeseen circumstance forces you to cancel your trip or modify your travel plans.

Ans. If you need information on a flight booked with Air Canada, please contact the airline directly here. Explore our Manage Your Booking page to solve your issue with our practical online tools or call us regarding any one of the topics below. Call us toll-free at 1-888-247-2262 or 1-888-649-0391 (OTA).

Ans. If you have not heard back from us within 2 months of your original request submission, please contact us at 1-888-247-2262 or 1-888-649-0391 (OTA). Should we become aware of the fact that your bank, credit union or other financial institution has rejected a refund, we will contact you.

Ans. If you cancel your booking within 24 hours of purchase, we will refund the value of your ticket or simply cancel the payment transaction. For cancellations outside of 24 hours, refundability will depend on the fare type you purchased.

Ans. Phone: Call Air Canada's customer support line at 1-888-247-2262 or 1-888-649-0391 (OTA). Online Chat: Use the chat feature on Air Canada's website. Social Media: Reach out through Air Canada's social media profiles. Email: Send an email to Air Canada's customer service.

Ans. You can rebook to a different flight at no charge within 5 days from your scheduled departure. Call us at 1-888-247-2262 or 1-888-649-0391 (OTA) and our specialists would be happy to assist you (for international and other numbers, visit

Ans. Is Air Canada open 24 7? Yes, Air Canada offers 24/7 worldwide Customer Support. Passengers can Call Air Canada Directly by dialing the (24x7) Phone Number at 1-888-247-2262 or 1-888-649-0391 (OTA) and get a quick answer on the call. You can get 24-hour immediate assistance on your query.

Ans. To talk to a person at Air Canada airlines, you have several options. You can call their customer service hotline "1-888-247-2262 or 1-888-649-0391 (OTA)", engage in live chat on their website, or use email support.

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