Japan Airlines Cancellation Policy

Japan Airlines Cancellation Policy

If you wish to cancel your Japan Airlines flight, you can contact their customer service at the provided number, 1-800-JAL-FONE (1-800-525-3663) or 1-888-649-0391 (OTA). The customer service team will guide you through the applicable conditions of their cancellation policy and inform you about the refund amount.

Japan Airlines extends a 24-hour window from the time of booking, during which customers can cancel their tickets without incurring any cancellation charges. However, once this initial period has passed, additional fees will apply for cancellations. The airline provides the flexibility to cancel your flight at any time up to 2 hours before the scheduled departure, but the cancellation charges may vary based on specific circumstances.

Does JAL Have A 24-Hour Cancellation Policy?

Have you booked your flight recently and want to cancel it? Then you'll be glad to know that Japan Airlines offers a 24-hour cancellation policy, which has benefited a large number of Japan Airlines' passengers. Under this policy, you can cancel your flight within 24 hours of booking and get a complete refund. And is applicable to all types of tickets, but there should be at least seven or more days left until the scheduled departure.

It is a risk-free cancellation that is dedicated to the customer's benefits only. Still, once this 24-hour period is over, then you are not liable for any relaxation on your cancellation charges. If there are still any doubts about their cancellation policy, contact their customer service number, 1-800-JAL-FONE (1-800-525-3663) or 1-888-649-0391 (OTA).

How Can I Reschedule My JAL?

Rescheduling your flight with Japan Airlines can be easily done, but it is important to note that if you want to reschedule on the Website, your tickets must meet the following conditions:

  • You paid for your ticket with a credit card.
  • Your ticket is an e-ticket, which means it was bought on the JAL website using a computer or smartphone. 
  • You're allowed to reschedule according to the fare rules of your tickets.
  • If your travel has already begun, you can still change your reservation online up to 24 hours before your original flight. 
  • Your booking doesn't involve Deutsche Bahn Rail Services with a 9B flight number.
  • You didn't pay for any seat services.
  • It is not an upgrade booking.
  • No infant is included in the booking who is not using a seat.
  • Changes in your reservation are possible online up to 72 hours before your first flight starts. 

Procedure For Rescheduling On The Website:

  • Check the official Japan Airlines website.
  • Look for the 'Manage My Booking' on the main page.
  • Enter the booking number of the flight you want to reschedule and your last name.
  • Now select a flight you want to change from the list of available bookings.
  • Click on the modify option.
  • Select another flight date as per your preference.
  • Make payment, if any.
  • You will get a confirmation email ensuring your modification.

The Procedure For Rescheduling Over The Phone:

  • Call the customer service number- 1-800-JAL-FONE (1-800-525-3663) or 1-888-649-0391 (OTA).
  • Listen to the IVR instructions properly.
  • Select the option which lets you make changes to your reservation.
  • Provide your booking details and your last name.
  • Choose another date for the same route.
  • If there are any additional charges, pay the charges.
  • Receive a verification of your modification via email.

Also Read: Lufthansa 24-Hour Cancellation Policy

Also Read: Spirit Airlines 24-Hour Cancellation Policy

Also Read: Hawaiian Airlines 24-Hour Cancellation Policy


If you are a Japan Airlines passenger and want to know about their cancellation and rescheduling policies and procedures. You will get a lot of help from the information mentioned above. For more information and any other help, you can call at Japan Airlines customer service number, 1-800-JAL-FONE (1-800-525-3663) or 1-888-649-0391 (OTA), and get any kind of assistance regarding your Japan Airlines travel plans.

Frequently Asked Questions

Ans. JAL is dedicated to provide refunds of tickets to our customers with minimal inconvenience. Reservations can be held at the quoted fare without payment, or refunded within twenty four (24) hours after the reservation if the reservation is made one (1) week or more before departure.

Ans. Phone: Call Japan Airlines customer support line at 1-800-JAL-FONE (1-800-525-3663) or 1-888-649-0391 (OTA). Online Chat: Use the chat feature on Japan Airlines website. Social Media: Reach out through Japan Airlines social media profiles. Email: Send an email to Japan Airlines customer service.

Ans. The short answer is, yes! As per a charter by the Ministry of Civil Aviation, flyers can cancel their tickets within 24 hours of booking. The airlines can, however, levy flight cancellation charges if the tickets are booked less than seven days before the scheduled departure time of the flight.

Ans. Every major U.S. airline (except Southwest Airlines) typically charges penalty fees to change or cancel an economy fare flight. The fees can vary from as low as $25 on a domestic flight to more than $400 on an international flight.

Ans. To talk to a person at Japan Airlines for live support, you have options. You can call their customer service hotline 1-800-JAL-FONE (1-800-525-3663) or 1-888-649-0391 (OTA)", engage in live chat on their website, or use email support.

Ans. Canceling a nonrefundable fare will result in an e-Credit for the full amount paid (minus any cancellation fees, depending on fare type and route). However, if you cancel a refundable ticket, you'll get the amount paid refunded back to your original form of payment.

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